Legal
The supplier guarantees that all ice cream products delivered to the Store meet industry standards for freshness, ingredients, and overall quality. Products must comply with food safety regulations and be suitable for sale and consumption.
Invoices require full payment within the agreed timeframe. A 3% late payment fee applies for every week payments remain overdue. The supplier may halt deliveries if invoices aren't paid by the due date. Repeated late payments may trigger mandatory Cash on Delivery (COD) terms without notice. Unpaid invoices exceeding three weeks may be forwarded to debt recovery, with the customer responsible for associated costs. The store cannot make deductions without written supplier consent. Disputes must be raised within 48 hours of receipt, though undisputed amounts remain due on schedule.
Ice cream requires storage at –18°C to –20°C at all times. Products need careful handling to avoid melting or damage. The store must maintain properly functioning freezing equipment.
The supplier must be notified within 24 hours of delivery for issues. Documentation includes photos and defect descriptions. Only items damaged in transit or by unexpected events qualify for replacement. Products in good condition cannot be returned.